​Shipping

We do our best to ship your order as quickly as possible. Orders are processed and shipped within 3 business days.

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✔ Shipping costs within the Netherlands: €5.45
✔ Free shipping within the Netherlands for orders over €70.00

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Shipping costs for EU countries (pickup point delivery only):

• Belgium: €5.50

• France: €7.80

• Spain: €8.90

• Italy: €8.90

• Portugal: €9.40

• Poland: €11.70

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✔ Delivery to the nearest pickup point. You will receive an email or SMS when your order is ready for collection.

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Shipping costs for other EU countries:

• Region 1
  Germany, Denmark, Austria: €16.00

• Region 2
  Estonia, Finland, Lithuania, Latvia, Slovakia, Slovenia, Czech Republic, Romania, Croatia, Hungary: €20.00

• Region 3
  Sweden, Ireland, Greece, Bulgaria: €26.00

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✔ You will receive a track & trace code once your order has been shipped.

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If you have not received your order within 10 business days, please contact us at vivayarnshop@gmail.com.

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Returns

Not completely satisfied? No problem! You can return your order within 14 days of receipt, provided the product is unused and in its original condition.

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How to return an item:

1. Send an email to vivayarnshop@gmail.com with your order number and the reason for return.

2. Pack the item securely and send it back to the return address.

3. Once received and inspected, we will refund the purchase amount within 5 business days.

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✔ Return shipping costs are at your own expense, unless the item was incorrectly delivered or damaged.
✔ Sale items cannot be returned.

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For any questions about your order or return, feel free to contact us at vivayarnshop@gmail.com.