​​1. Introduction

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Vivayarn values your privacy and the protection of your personal data. In this privacy and cookie policy, we explain what data we collect, how we use it, and what rights you have regarding your data.

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By using our website, you agree to the terms of this policy.

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2. What data do we collect?

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We collect the following data when you visit our website or place an order:

✔ Personal data: name, email address, phone number, billing, and shipping address.
✔ Payment data: transaction details (we do not store full payment card details).
✔ Account data: if you create an account, we store your login information.
✔ Communication data: messages you send to us via email or social media.
✔ Technical data: IP address, browser details, device type, and usage data via cookies.

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3. How do we use your data?

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We use your data for the following purposes:

✔ Processing and delivering orders.
✔ Providing customer service and responding to inquiries.
✔ Managing accounts and personalizing your shopping experience.
✔ Marketing and promotions, only with your consent.
✔ Improving our website and services using analytical tools.

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We do not share your data with third parties, except for trusted partners such as payment providers and shipping services, who need the data to perform their services.

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4. How long do we retain your data?

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We do not store your data longer than necessary for the purposes for which it was collected. Financial and accounting data are retained as required by law.

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5. Your rights

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You have the right to:
✔ Access, correct, or delete your data.
✔ Change or withdraw your marketing consent.
✔ Object to data processing.
✔ File a complaint with the data protection authority.

 

Want to exercise these rights? Contact us at vivayarnshop@gmail.com.

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Cookie Policy

 

1. What are cookies?

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Cookies are small text files stored on your device when you visit our website. They help improve website functionality and provide an optimal user experience.

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2. What cookies do we use?

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✔ Functional cookies – Necessary for a properly working website (e.g., shopping cart and login features).
✔ Analytical cookies – Help us understand website usage (e.g., via Google Analytics).
✔ Marketing cookies – Used for personalized ads and social media integration (only with your consent).

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3. How can you manage cookies?

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You can manage or delete cookies via your browser settings. Please note that disabling cookies may affect website functionality.

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For more information about our privacy and cookie policy, contact us at vivayarnshop@gmail.com.